HOW DO WE THRIVE UNDER FIRE DURING THE PANDEMIC?
LIANZA is delighted with partner with TUF to offer online professional development and coaching.
Problem One:
There is an increase in stress and anxiety within our communities because of COVID-19, especially now we have the highly contagious Omicron variant. Scanning, vaccine mandates and mask requirements are excluding some people from previously accessible venues. This stress is leading to more verbal aggression and physical threats from library users.
- How do you deal with other people who show signs of emotional distress through anxious, unreasonable, and aggressive behaviour?
- How do you deal with your own reactions after an incident and the anxiety about these things happening again?
Problem Two:
Training to manage verbal aggression and physical threats is an urgent health and safety need.
Yet, face-to-face training is not advised at this time because of the highly contagious nature of the virus. Plus, libraries and information services may be working on reduced staff numbers because of colleagues needing to self-isolate.
- How do you provide training for those who at work without taking too much time?
Problem Three:
Of the colleagues needing to self-isolate only a small number will show symptoms. The majority will either recover quickly, have only minor symptoms or simply be close contacts of others who have caught the virus.
- What do you do while at home if you cannot engage in frontline work activities?
People isolating could well be experiencing distressing emotional states such as loneliness, anxiety, depression, or general lethargy. Most will be languishing, not many are likely to be thriving.
- What meaningful training support would best support those self-isolating?
- What professional development could be offered during this time?
Professional Development Solution
Learn to respond with empathy to anxious and aggressive people in your library or information service.
In this professional development opportunity, you will
- learn with a small group of library and information services colleagues
- engage in self-directed learning
- practice the skills learnt in a safe environment.
- benefit from one-on-one coaching
- apply and refine your skills.
You will engage in
REGISTRATIONS
TUF and LIANZA are pleased to offer a special rate for registrations made via LIANZA.
- Regular TUF registration: $720 + GST pp.
- LIANZA registration: $670 + GST pp
DATES (TIMES TBC)
Courses will be filled with no more than eight participants per course, & a minimum of four are required to go ahead.
- Thursday, March 24
- Wednesday, April 6
- Tuesday, May 3
If you are a group of four that wish to do this course - get in contact with officeadmin@lianza.org.nz & we can arrange a date that works for you.
TESTIMONIALS
TUF Online Training
I purchased your TUF online course and I’m really thrilled with it. I’m particularly impressed with the pedagogically sound delivery and the overall high quality of the product. I’m especially impressed as a colleague and I have looked at lots of courses from all over the world and we reckon yours is a stand out on all fronts.
Wendy Baker
Director | New Zealand Coaching and Mentoring
This course is by far the best de-escalation course I have seen – my congratulations to the people who put this together - it needs to be compulsory – with regular updates.
Greg West (Registered Nurse)
Acute Inpatient Service | Nelson Marlborough Health Service.
Read more about TUF solution
